India Mee Jewellery Ltd is an independently run business that designs and sells custom made jewellery. All items are made to order.
By purchasing an item of jewellery from us, you are agreeing to these Terms and Conditions.
Returns, Refunds & Exchanges
Once a bespoke order has been confirmed and deposit paid for, it cannot be cancelled or refunded.
Bespoke/custom goods cannot be returned or exchanged, as they have been designed for the individual customer and made to their exact specification. However, as customer satisfaction is our priority, if you have any issues with your bespoke piece, we are happy to try and resolve any problem to the best of our ability on a case-by-case basis.
Our bespoke items of jewellery takes 6-8 weeks to make from the date the 50% deposit is received. This is an estimated timeframe, which may be subject to change due to unforeseen delays in the making process. With the nature of bespoke pieces made as a one off item, sometimes this can happen, creating a well designed and well made item is top priority for us. We will inform you if this is the case.
Bespoke items requiring additional specialised elements to the design (for example gem cutting or enamelling) the bespoke timeframe can be longer than 6-8 weeks.
If there is a specific date that the piece is needed for, please contact us to let us know and we will endeavour to get it to you for then, if it’s possible.
Pricing and Payment
We ask for a 50% deposit to be paid before we commence the making process. Final balance for the goods must be paid at or before the collection appointment, and prior to posting goods.
We accept payments via bank transfer.
All our prices are in GBP and are inclusive of 20% vat.
Our prices may be subject to change, however if we find that the price has changed or a pricing error has occurred when your order was made, we will contact you to ask if you want to continue your order at the new and correct price.
Quotations: Due to the fluctuating prices of gold and gemstones, bespoke quotations given are valid for 14 days, after that period an adjustment may be made.
Shipping and Delivery
We use Royal Mail (special delivery tracked and signed for service) for our UK orders and will use the appropriate postal services for any International orders. If you would like your item delivered to a country outside of the UK please let us know prior to placing any orders so we can arrange this and let you know of any additional costs from our side.
If your delivery has been delayed, then please contact us and we can provide you with a tracking number. This will help you locate it with Royal Mail.
We are not able to refund/replace any products sent by us that are marked as delivered. In light of this we would recommend always using a home address.
The customer is responsible for providing correct delivery information.
In the case of the packaging being opened or damaged before you receive it, please don’t accept the package and contact us, so we can sort it out with Royal Mail.
If returning an item to us please use a secure and trackable service. We recommend Royal Mail Special Delivery. These return postage costs are the responsibility of the customer. We can also not accept responsibility for any products that may be lost, stolen or damaged in transit.
Customs Duties and Taxes
Products shipped to other countries may be subject to that countries Taxes and/or Duties. You will be responsible for paying such Taxes and Duties. You must comply with all laws and regulations of the country to which our products are shipped. You must not purchase any of our products if importation of that product may be restricted or prohibited. Customs policies vary widely from country to country so you should contact your local customs authority for further information.
Packaging
All the jewellery we send out is packaged in a branded India Mee Jewellery box or pouch, and will arrive to you in a plain postal box with a simple branded bio degradable sticker, with only your name and address on the front.
Warranties
India Mee Jewellery provide a manufacturing warranty for its products against faulty materials or workmanship (or both) provided: (a) All claims under this warranty are received after receipt of goods within the specified warranty periods below. (b) The customer gives India Mee Jewellery notice of defect in the goods within 7 days of such defect becoming apparent.
Warranty timeframes:
Solid 9ct, 14ct, 18ct gold and platinum priced over £1000 – 2 years
Solid 9ct, 14ct, 18ct gold and platinum priced under £1000 – 1 year
Solid silver 925 – 6 months
We will repair, or at our option, replace any defective pieces with the same or comparable piece.
Any third-party alterations of adjustments to the product will void this warranty.
This warranty does not cover any stones that were not sourced or supplied by us, including heirloom stones that have been re-purposed.
India Mee Jewellery are not in any way liable for general wear and tear, accidental damage including scratches dents or marks to any metal surface, or loss/breakage of gemstones.
Information on how to properly care and maintain your jewellery is provided at the time of collection and is available to view on our website. If you have any questions at all about care please don’t hesitate to contact us.
Ring sizing
We are here to help guide you on choosing the right finger size for your bespoke item of jewellery, however the final decision on size is the customers responsibility. Please refer to our sizing guide for further help and details, and please don’t hesitate to reach out to us with any questions. For any bespoke items made in silver, gold and platinum (that has been confirmed to be made the size originally agreed) there will be a charge for re-sizing. The charge will be dependent on the individual piece. The only exception to this is for bespoke engagement rings, we offer 1 free re-size after proposal.
India Mee Jewellery is not responsible for any postage costs that occur with any product re-size.
Privacy Policy
Your privacy is important to us. Please refer to our [Privacy Policy Link] for information on how we collect, use, and protect your personal data.
Changes to Terms
We reserve the right to modify or replace these Terms at any time. Any changes will be effective immediately upon posting on the website.
Contact Us
For more information about our Terms, or if you have questions, please contact us using the details provided below:
E-mail: hello@indiamee.co.uk
Phone: 0117 990 2738
Address: I.M.J, 6A Picton Lane, Bristol, BS6 5PX